Harken Search are partnered with an SME residential developer based in North London to appoint a Customer Experience Manager (a newly created post). The company delivers high-quality housing across low-rise and medium-rise schemes, with a focus on design, cost efficiency, and sustainable construction.

Job Description

Customer Experience Manager (CEM) is responsible for carrying out all key inspections with the customers from Pre Completion Visits / New Home Demonstrations through to the end of the 2 year warranty. The CEM acts as the customers’ key point of contact in the Customer Journey. Being the voice of the customer, including promotion of the 8 week and 9 month customer satisfaction survey and improvement of build quality and service after scores. CEM to coordinate the completion of any defects raised by customers and ensure these are completed in line with our SLA timescales.

• Ensuring the customer receives a positive experience, which includes their environment as well as their home

• Carry out the pre completion / new home demonstration

• Carry out 2 week visit with the customer

• Carry out 4 week inspection with the customer

• Ensure the Statement of Incomplete Works is completed and updated weekly by the Site Team

• Management of Contractors & Customer Service Operatives

• Managing remediation fo outstanding issues

• Managing Costs

• Data Capture and Reporting

• Health & Safety

Essential Experience

• Experience working in a customer facing role

• Experience with either a PLC housebuilder or residential developer

Benefits

• Competitive salary

• Bonus Scheme

• Car allowance

• Pension/ Health Care

Apply Now

We are partnered with an industry leading 5* housebuilder in Anglia to appoint either an Estimator or Senior Estimator to join a successful region of the business. This is a business known for exceptional build quality and a genuine commitment to delivering the best experience for their customers.

Key Responsibilities

• Prepare accurate cost estimates for all construction elements, including abnormals, preliminaries, professional fees, site management and prime costs.

• Maintain and update estimating databases, development appraisals, viabilities, and master cost plans.

• Provide cost input for land purchase exercises and prepare Group viability assessments for all acquisitions.

• Support value-engineering during appraisal and pre-start stages, ensuring developments achieve a viable final cost position.

• Produce detailed pre-start appraisals following planning consent and track cost movements through to site commencement.

• Update appraisals quarterly for all sites not yet under construction to reflect current layouts, house types, and market conditions.

• Liaise with internal departments to coordinate development costs and support informed decision-making.

• Monitor, reconcile, and recharge shared cost items with Group companies or external partners.

• Attend pre-start, design, specification, and other relevant meetings as required.

• Complete all estimating work accurately, reporting any significant changes in prime costs from land acquisition through to site start.

Essential experience:

• Experience in Estimating working on residential developments

• Suitable backgrounds: residential developer, PLC housebuilder, PQS firm, main contractor, groundworks contractor, housing association

Benefits:

• Competitive basic salary 

• Bonus scheme

• Car allowance/ Company car

• Pension

• Health Care

• Flexible working arrangements

Apply Now

Overview of Business

Harken Search is recruiting a Construction Quality & Gateway Audit Manager for a London-based SME residential developer. The company delivers high-quality housing—from low-rise to high-rise—focused on design excellence, cost efficiency, and sustainable construction.

Job description

This new role ensures construction quality and regulatory compliance, with a focus on Building Safety Regulator (BSR) Gateway submissions and the “Golden Thread” of information.

Key responsibilities include:

• Inspecting construction work for compliance with drawings, regulations, and quality standards

• Auditing QA records and BSR documentation at all build stages

• Supporting site teams in setting up and monitoring Quality Plans

• Verifying material quality and contractor workmanship

• Identifying and managing non-conformances and corrective actions

• Ensuring all inspections, testing, and documentation are complete

• Attending monthly duty holder meetings and signing off BSR hold points

• Ensuring compliance with safety plans and consultant/contractor competency documentation

• Assisting with pre-handover inspections and final acceptance

Essential Experience

• Residential building regulations and inspection procedures

• Construction materials and methods

• Reading architectural, structural, and MEP drawings

• Building Safety Act 2022 and Gateway 3 processes

• Document control in construction

• Strong grasp of “Golden Thread” principles

Benefits

• Competitive salary

• Bonus scheme

• Pension

• Healthcare

• Travel allowance or company car

Apply Now

Overview of Business

Harken Search is hiring a Technical Manager (Fire Remediation) for a London-based SME residential developer. The company delivers high-quality housing from low-rise to high-rise, with a focus on design, cost efficiency, and sustainable construction.

Job Description

This role oversees technical delivery of residential and fire remediation projects—from pre-construction to completion. Key responsibilities include:

• Coordinating design and technical info across consultants and contractors

• Reviewing design packages for fire safety and regulatory compliance

• Managing cladding and compartmentation works

• Liaising with warranty providers, building control, and statutory bodies

• Leading technical meetings and reporting on risks and progress

• Supporting procurement and overseeing QA during construction

• Assisting with handover documentation and Building Safety Act compliance

Ideal for someone with strong design and regulation knowledge, especially in fire safety and façade remediation.

Essential Experience

• Deep understanding of building regulations

• Experience with high-rise RC frame developments

• Fire remediation or façade/cladding experience (desirable)

Benefits

• Competitive salary

• Bonus scheme

• Pension

• Healthcare

• Travel allowance or company car

Apply Now

Overview of Business

Harken Search is recruiting a Technical Manager for a London-based SME residential developer. The company delivers high-quality housing across low-rise and medium-rise schemes, with a focus on design, cost efficiency, and sustainable construction.

Job Description

This role oversees all technical aspects of residential developments—from land acquisition to completion—ensuring projects are buildable, compliant, and commercially viable.

Key responsibilities include:

• Leading design coordination across architects, engineers, and consultants

• Managing planning, building regulations, and NHBC submissions

• Reviewing drawings for compliance and value engineering

• Resolving technical queries during pre-construction and build phases

• Collaborating with land, commercial, and construction teams

• Maintaining relationships with consultants, authorities, and utility providers

• Ensuring compliance with legislation, standards, and quality benchmarks

Essential Experience

• Experience with residential developers or PLC housebuilders

• Background in low- to medium-rise housing projects

Benefits

• Competitive salary

• Bonus scheme

• Pension

• Healthcare

• Travel allowance or company car

Apply Now

Overview of Business

We are currently partnered with a 5* PLC housebuilder who are looking for a Senior Quantity Surveyor to join their team based in North Scotland. Our client are about to embark on an exciting growth trajectory, they will be increasing the new homes delivered by 50% over the next three years. 

Job description

The role will have the commercial and surveying responsibilities for large sites and will have clear targets to be met for each site.  COINS is the current system used and they are looking for someone with the aptitude to embrace this system.

Essential experience

• Strong systems experience

• Worked on groundworks payments

• Running of own sites.

Benefits

• Competitive Salary

• Bonus scheme

• Health care

• Pension

Apply Now

‍Overview of Business

We are working with the East Scotland division of a leading housebuilder to recruit an Engineer to join their Technical team.

‍Job description

‍The Engineer will oversee the design and delivery of infrastructure and groundworks packages for residential developments. Working closely with external consultants, statutory bodies, and the internal Technical Team, you will ensure designs are compliant, cost‑effective, and aligned with programme requirements.

• ‍Procure service records and manage utilities enquiries for new developments, ensuring timely payment and coordination of new infrastructure.

• Oversee external Consulting Engineers producing designs for foundations, estate roads, sewers, and all external works, including S38, S104, and S278 submissions.

• Secure adoption agreements (S38, S104, S278) in line with programme milestones, ensuring bonds are arranged, monitored, reduced, and closed out efficiently.

• Contribute to structural design requirements for superstructure elements.

• Conduct ongoing evaluation and peer review of consultant designs to ensure best‑value engineering and statutory compliance.

• Liaise with the wider Technical Team to support the discharge of planning conditions and building regulations.

‍ Essential experience

• ‍ HNC/HND (or equivalent) in an Engineering‑related discipline with around 5 years’ experience.

• Background in civil or structural design, ideally within a consulting engineering environment.

• Strong coordination and communication skills, with confidence dealing with statutory bodies (e.g., sewerage undertakers, highway authorities).

• Proficient with engineering design software, particularly Autodesk; PDS or MicroDrainage experience beneficial

‍ Benefits

• ‍ Competitive Salary

• ‍ ‍Bonus scheme

• ‍ ‍Health care

• ‍ ‍Pension

‍ ‍Apply here

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